About Us

Overview


For 16 years, Global One has been providing voice and data telecommunication services to businesses across North America, backed by extraordinary client care! Regardless if you are a small business or large enterprise with multiple locations, our dedicated team of professionals will help you design, implement and manage the telecommunication services your business relies on.

Global One is a team, and the goal of our support is success – success for our clients, for our team and everyone we interact with every day. Our clients view us as part of their team, and we view them as part of ours. When our clients win, we win!!

Our customers understand that we stand behind the commitments we make. Our services and solutions are backed by guarantees designed to make dealing with us a unique experience.

Over the years, our industry has changed greatly, but what will never change is our belief that everything we do must deliver “WOW” through service, each and every day. Simply doing a good job isn’t enough for us. We make our mark by practicing WOWism!

Quality, Value and Unique Service

We are not here to sell you just anything. We are here to add value to your organization and develop a long-term business relationship. We design and tailor a solution that is unique to your business requirements. We evaluate your current infrastructure, along with your goals, budget and timelines. Global One truly values your business and we will only serve you in excellence.

Dedicated Customer Support

Our customers will have a single point of contact to oversee the delivery of their solutions. You will never be a number, you will always be our first priority!

Guaranteed Delivery Date

We will confirm with you a firm installation date that you can hold us to.

Customer Support Manager's message

Francine E. Hamilton

Customer Support Manager at Global One.

“Our customers are the reason we’re in business, and here at Global One, our job is to serve our customers to the best of our ability. Excellent customer service is a natural part of our company’s personality.”

Vision, Mission & Values


Vision

To deliver “EXTRAORDINARY” through service. To provide the best customer service possible.

Mission

To provide the best customer service possible while connecting people with their world, and do it better than anyone else.

Values

  • Integrity – reputable, trustworthy and known for being reliable.
  • Care – sensitive to the needs of our customers, who can call us any day, any time.
  • Commitment – a passionate determination for achieving goals.
  • Accountability – friendly and experienced staff who takes ever task seriously and ensures its completion.
  • Empowerment – proactively provides support and understands the customer’s vision and strategic plan.
  • Mutual respect – acknowledges and celebrates the knowledge and achievement of others, and sensitive to other people’s rights, customs and wishes.

 

One of my favourite quotes is “Challenge yourself everyday to be better and better. Growth starts with a decision to move beyond your present circumstances.”

I started Global One with a vision of creating a company that is truly special. I wanted to build a company that is a magnet for talented people, a company with a unique culture that fosters professional and personal growth that builds leaders and challenges great people to become their very best.

Great companies always need great people. I am very proud to say we have a group of highly dedicated, over-achievers who are 100% committed to providing our clients with an outstanding customer experience, great value and consistently doing the right thing for our clients.

Global One has become one of the top telecommunications resellers in the country by staying committed to our core values. Thank you to all our customers. It’s a privilege for all of us at Global One to be involved in your businesses. We don’t take it for granted and we will work hard to continue to deliver the very best service to you.

John Chapman

Founder and CEO of Global One.