Domestic Toll-Free

Making it easy for customers to reach you, interact with you and receive service from you are the foundations of a successful relationship.  Global One Toll-Free Service provides a strategic and cost effective way to simplify communication and ensure that customers receive the level of service they expect and demand. 

Regardless of where business takes you, your customers can dial one number to reach your contact centers for service and support. With Global One Toll-Free Service, you can realize more value from your toll-free service by adding higher levels of control, analysis and monitoring. With different egress methods to choose from, you can enhance efficiency by implementing new methods for inbound and outbound differentiation and tracking and by streamlining administration and management.

International Toll-Free

In a global business environment, perception is everything. You want your customers and suppliers to experience the same high levels of service and response regardless of their geographical location. As geography becomes less and less of a factor in conquering markets and gaining competitive edge, you have to adapt your business accordingly. Global One International Toll-Free Service extends the boundaries of your business beyond Canada and the United States by providing ease of access to customers and suppliers in more than 75 countries worldwide. By establishing a virtual office, you can create the impression of local presence while maintaining your Canadian Contact Centre.

Features:

• Universal International Freephone Number (UIFN) provides a single toll-free number for international business customers applicable for more than 31 countries worldwide
• Country Code Routing routes all international calls based on geography, language, time zones, knowledge or culture.
• Competitive International Toll-Free Service (ITFS) and UIFN rates aggregated with domestic toll-free traffic.